Frequently Asked Questions

Everything you need to know about your next surf and shore adventure.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer free returns within 30 days of purchase for items in their original, unworn condition with tags attached. Please note that swimwear must have the hygiene liner intact.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I care for my Billabong wetsuit?

To extend the life of your wetsuit, rinse it with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the best fit in apparel and swimwear.